DevOps / Network Engineer (VPN) (Remote)
Mode Mobile
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Who We Are ( Mode.Inc ) Mode is a fast-growing technology company building businesses at the intersection of AI, data, mobile apps, and digital experiences. Our portfolio of mobile apps and digital products reaches 100M+ monthly active users across a global audience. We continue to accelerate growth through product innovation, strategic acquisitions, and emerging business opportunities. Mode was recognized by Deloitte as the #1 fastest-growing software company in North America on the 2023 Technology Fast 500. Today, we are building our next phase of growth, including expanding Mode's AI and data business and developing direct relationships with companies that can benefit from the data and capabilities we have built. Our Team and Culture Drive Our Success Our team is the heart of our culture. We value innovation, collaboration, and curiosity, with a passion for getting things done. We strive to hire and cultivate the best team members and foster a culture of open communication and transparency. We are driven and hard-working but also committed to having fun along the way. We allow OKRs to guide us, assume positive intent, sometimes agree to disagree and commit, honor our commitments, seek to accomplish more with less, and encourage everyone to speak up as our team owns our company’s success. You can read more about our team and how we work here. The Role Mode.Inc is looking for a DevOps / Network Engineer to help take ownership of the infrastructure behind our newly acquired VPN product. You will work as part of a small engineering team responsible for operating, stabilizing, and evolving the product after acquisition, with the opportunity to support the infrastructure of additional acquired products over time. You will run and evolve a globally distributed VPN network spanning multiple cloud and hosting providers, the AWS-based control plane and backend services that support it, and the infrastructure-as-code, monitoring, and deployment tooling that keeps it all healthy. We are a user-facing product-led team, and we are looking for someone who is passionate about keeping a fast, private, and censorship-resistant service online for users around the world, often in regions where open internet access matters most. As an engineer, you won't be building a greenfield platform. You'll inherit a live production environment and be responsible for understanding how it works, identifying its biggest risks, and progressively making it more reliable, automated, secure, and cost-efficient. You’ll turn “someone logs in and restarts it” into automation, build the CI/CD and observability foundations the team needs, and use agentic AI tools as a core part of your daily workflow. You will work closely with the Engineering Manager and backend/mobile engineers, owning the infrastructure and networking domain while partnering with the broader team on product delivery and operational reliability. Who You Are and What You’ll Do You are passionate about giving people private, secure, and unrestricted access to the internet. You care about your users and the trust they place in the service. You have strong hands-on experience with networking and cloud infrastructure and enjoy understanding how systems work end to end. You have experience operating production networking infrastructure, ideally including VPN or proxy infrastructure at scale. You enjoy inheriting an existing environment, documenting how it actually works, and systematically replacing manual runbooks with code and automation. You embrace agentic AI as a force multiplier: you actively use AI coding and agentic tools to accelerate infrastructure development, investigation, documentation, and operational automation, while applying appropriate review and verification before changes reach production. You value working closely with Product and Engineering, learning what reliability and speed mean to users, and delivering infrastructure that they can depend on. You think about infrastructure as…